Most consultants ask for your data. We ask for a key to the office.
Software shows you what was logged. We show you what actually happened. Here is the three-phase mission profile we run on every engagement.
The Mission Profile
Deep Recon
Anonymous entry into your dispatch ecosystem to observe raw, unfiltered behavior. We work alongside your team — not above them.
Signal Mapping
Two weeks of structured shadowing across dispatch, safety, billing, and the driver lounge. We map who actually decides what, what gets escalated, and what dies on a sticky note.
Leak Detection
We cross-reference observed behavior against your P&L, ELD data, and claims history. The exact friction points between load planners and drivers that kill your margin.
Pattern Briefing
A closed-room walkthrough with ownership only. The five to seven patterns we've identified, ranked by dollar impact, with recommended counter-moves and the risk of doing nothing.
The Extraction
Full debrief with leadership. We implement the new standard operating procedures immediately and roll into Fractional Support if you want us to hold the line.
Hold The Line
Optional 90-day fractional embed. We sit in on the weekly load-review scorecard, coach the dispatch lead, and verify the leak stays closed before we pull out.
What you'll see in week one.
By the end of the first week embedded, we'll already have a working list of where your fleet is losing money — the dispatcher who plays favorites, the broker that's quietly clipping margin, the maintenance shop padding tickets, the driver who's quietly looking for a new job.
- 01Ghost deadhead miles
- 02Maintenance overbilling
- 03Driver churn signals
- 04Dispatch favoritism
- 05Broker margin leak
- 06Compliance blind spots
Final Brief
Stop the Bleeding.
Tell us about your operation. We'll come back within one business day with two or three specific things we'd look at first — no pitch deck, no obligation.