Discipline · 02
Workflow & Dispatch Analysis
We map every load decision your team makes — and expose where revenue, miles, and driver hours are quietly getting torched.
Dispatch is the single most expensive department in your business and the one most carriers run on instinct. A senior dispatcher with twenty years in the seat is making thousands of micro-decisions a week — which load, which driver, which lane, which broker, which deadhead is acceptable — and almost none of those decisions are being measured against margin.
Workflow & Dispatch Analysis is a structured forensic of how loads actually move through your operation. We map the path from broker call to invoice paid, mark every handoff, and quantify the cost of each delay, each rebooking, each rejected load, and each driver swap.
What we actually do
Lane attribution
Profitability per lane, per broker, per driver — not just per load. We separate gross revenue from real margin after deadhead, idle, and detention.
Dispatch decision audit
We sit beside your dispatchers for a full operating week and tag every assignment decision: optimal, suboptimal, favoritism, urgency-driven.
Bottleneck mapping
From load tender to POD upload — exactly where time and money disappear in the handoff chain.
Driver assignment logic
Why your top earners get the best loads while your churn risks get the leftovers, and what that pattern is costing you in turnover.
/ Deliverables
What you walk away with.
- Lane-level margin map with broker scorecard
- Dispatch decision quality report
- Recommended assignment logic changes
- Workflow redesign for the top three bottlenecks
/ Who it's for
Carriers whose revenue is growing but margin is flat — usually a sign that dispatch is leaking value faster than the sales team can replace it.
Schedule this auditFinal Brief
Stop the Bleeding.
Tell us about your operation. We'll come back within one business day with two or three specific things we'd look at first — no pitch deck, no obligation.